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McDonalds Complaint - McDonalds Bad Service - order taking and service
McDonalds Complaint

McDonalds Complaint


McDonalds Bad Service - order taking and service

I took my grandchildren to McDonald's on Highway 45 North, Columbus, MS. We went through the drive through. First of all I noticed the amount shown on the outside board for the total amount due was different from the amount the drive thru person quoted. When I got to the window and inquired about the difference she told me the tax did not reflect on the board. I reviewed my sales receipt and the number on the board and the numbers on my receipt did not match at all. When I received my order I did not receive my entire order. I went inside, second big mistake; the first was ever stopping at McDonald's to begin with. No one in the place knew what they were doing. When I finally got to the counter I requested a refund as I had my children in the car. The lady told me no one knew how to make a refund except her and she was too busy. I waited again for the rest of my order.

I have yet to have a good experience at this McDonald's because you either are treat very rude, you don't get what you order or you just get so frustrated with the service and general attitude wonder why you every thought about stopping by again. This McDonald's needs immediate help with training and customer service skills.

Thank you.

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heyrobin says: (9 years ago)
First, what did you expect? It's a fast food place. Take-out at your own risk.

Second, only managers are allowed to issue refunds, as McDonald's has trust issues with their regular employees. It's not that regular employees don't know how, it's that they risk getting fired if they nick the manager's code and do something like that.

Third, if the manager was legitimately busy, then I can understand why they didn't feel inclined to devote their attention to you. After all, you're moaning about what I can only assume was a few dollars difference due to a miscommunication.

Next time, if you can't afford a restaurant or don't have the time to cook at home, try a sandwich place like Subway or Quiznos, or some place where they make something in front of you. You'll probably be in and out faster anyway, and the likelihood of your order being messed up is obviously reduced.

Avoid places with both a drive-thru and eat-in as the chances of your order getting messed up there increases dramatically, due to the orders from eat-in/drive-thru being crossed accidentally, stuff being handed out to the wrong car (thus making future orders also go to the wrong car until someone notices), and just the fact that it will be busier at those locations most of the time.

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