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McDonalds Complaint - horrible customer service - Service level
McDonalds Complaint

McDonalds Complaint

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horrible customer service - Service level


I am writing to inform you of my dissatisfaction with my visit to McDonalds on May 27th, 2011 at 7:49pm. Unfortunately, my enjoyment was spoiled by a number of organizational problems. During this visit, my out of town guest and I were treated rudely during the ordering/payment process. During the ordering process I was cut off prior to completing my order, then as I rendered payment I tried to explain I had not finished ordering to which I was told (in a harsh manner) “that the staff is on a timer”, had my credit card snatched from my hand and the drive-thru window slammed. The cashier processed the payment transaction, snatched the window open, slammed credit card and receipt into my hand, slammed the window closed. I then proceeded to the secondary window where the order is to be retrieved and asked for the manager. The young man at this window motioned for the manager who looked in our direction, the continued what he was doing previously. The young man again called for the manager who again looked in our direction but did not respond. I then instructed the server to forward our order to us and I parked my vehicle and went inside to speak with the manager about this situation. As I entered the store, I overheard another cashier yell to the cashier at the drive-thru “he’s coming in, do you want me to handle him?”, then I was approached by a employee who introduced herself as “Arlene Parker” and asked if she could assist me (this lady was GOD sent). I began explaining to her what had just transpired when a young man entered the conversation and introduced himself a the manager on duty (Willie Scott) and I continued to explain. Willie guided me to a neutral location where he gave me the names of all involved and instructed me to contact Mrs. Juanene Motley. I was given a list of names along with the contact information for Mrs. Motley and I left the facility. I phoned Mrs. Motley on 05/28/2011 @ 7a.m. but she had not arrived so I left a message for her to contact me.


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